For more than a decade, Suze Orman
has exhorted her viewers on CNBC to spend less than they earn, flashed
her blazing smile from the covers of best-selling books and endorsed the
occasional auto loan provider and brokerage firm.
Never before, however, has she built a financial product from scratch
and urged her considerable number of fans to use it frequently. That
changes with the introduction on Monday of her Approved card,
which works a lot like a bank debit card but does not come with a
checking account. It is a prepaid debit card, and companies that offer
similar cards have drawn criticism for sky-high fees and poor disclosure.
The hip-hop mogul Russell Simmons, American Express and the Kardashian
sisters are among those who have piled in with their own cards, and they
are nearly ubiquitous at drugstores and other retailers. The target
customers are most often people who have little credit history — or
credit so bad that banks will not come near them.
Ms. Orman seeks to broaden the debit card market by charging low fees and offering new services, including unlimited access to credit reports.
She has put more than $1 million of her own money into the venture and
is prepared to add more, since the product may not break even right
away. But her move also raises so many questions that it is hard to even
know where to start.
How can the Approved card make money charging fees on par with those on Walmart’s cut-rate MoneyCard,
while also paying a credit bureau for access to its services? Also, can
it really be just fine with CNBC, where Ms. Orman has a weekly show,
that her card will compete with products from companies she discusses
frequently with viewers? And will her followers care that she is pushing
purple pieces of plastic that will help her make money from their
everyday spending?
“I couldn’t be more proud of this card if I tried,” she said. “And it
doesn’t really matter what I say. It matters what happens when somebody
uses this baby.”
Their choice to use it may be colored by the opportune moment in which
Ms. Orman finds herself. Big banks have offended scores of consumers
with new fees and account balance minimums. People seeking alternatives
may well find what they are looking for in prepaid cards.
That might not have been the case several years ago, when most prepaid
card issuers marketed them to teenagers, or as gifts, or to people with
poor credit who needed a way to make online purchases or visit a
merchant without wads of cash.
More recently, companies like Green Dot (a partner with Walmart) and NetSpend
have emerged. They persuade consumers to buy the cards first, in part
through their availability in 300,000 locations, including grocery and
convenience stores, according to the Mercator Advisory Group. Then, they
try to persuade people to reuse them. Services like direct deposit and
online bill payment have helped some. Still, 43 percent of the cards are
never reloaded or are reloaded only once, according to Mercator.
These cards differ from checking accounts in other ways. There is no
checkbook, nor do they have their own network of A.T.M.’s, though some
prepaid card issuers have agreements with networks to offer free
withdrawals. And different regulators govern them, which can mean fewer
consumer protections under certain circumstances. (It could also mean
that the new Consumer Financial Protection Bureau will swoop in and make tougher rules.)
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